Customer Service

A native-speaking customer service is a great way to establish a solid platform in a new market.

When people shop online from other countries, they will naturally consider different risks. Will you deliver? Will the shirt fit and if not, how much will it cost to return it?

On your website, you can assure them that any problems will be handled by a local customer service representative.

We will take the first line support working with your IT systems as if we were working from your office.

Services:

•     Setting up support guidelines in line with Danish expectations
•     Handling e-mail support on a daily basis
•     Chat support, both pre-sale and after-sale
•     Phone support, both pre-sale and after-sale
•     Problem-solving directly with your distributors or your customer service

Having a strong local customer service from day one might be the most important decision on your way to succeed in Denmark.